Your Privacy
Matters to Us
We are committed to being transparent about how we collect, use, and protect your personal information — explained clearly, no legal jargon.
What Information We Collect
When you place an order, create an account, or subscribe to our newsletter, we collect: your name, email address, phone number, shipping and billing address, and payment details. We do not store full card numbers — payment data is handled directly by our secure payment gateways.
We automatically collect non-personal information including: IP address, browser type and version, device type and OS, pages visited, time spent on pages, and referring URLs. This helps us understand how to improve your experience.
When you contact us via email, WhatsApp, or our contact form, we retain records of that communication to provide better support and accurate follow-up.
If you create an account, we store your saved wishlist, order history, and preferences to personalise your shopping experience on return visits.
How We Use Your Information
- Order fulfilment — processing, packing and dispatching your orders; sending order confirmations and shipping updates
- Customer support — responding to your queries, return requests, and feedback
- Marketing communications — newsletters, new arrivals, and exclusive offers (only with your consent; unsubscribe anytime)
- Website improvement — analysing browsing patterns to improve navigation, product discovery, and site speed
- Fraud prevention — detecting and preventing fraudulent transactions or unauthorised account access
- Legal compliance — meeting obligations under Indian law including GST reporting and statutory record-keeping
Information Sharing
We do not sell, trade, or rent your personal information to any third party. We only share your data with trusted service providers who help us run our business:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Nimbbl / PayPal | Secure payment processing | Payment details (encrypted) |
| Shiprocket / Delhivery / DTDC | Order delivery | Name, address, phone number |
| Email Service Provider | Order confirmations & newsletters | Name, email address |
| Google Analytics | Website usage analytics | Anonymised browsing data |
| WhatsApp Business | Customer support & order updates | Phone number (if you contact us) |
Data Security
Our website uses SSL (Secure Socket Layer) encryption for all data in transit. All payment information is processed through PCI-DSS compliant gateways. You can verify this by the padlock icon in your browser address bar.
Passwords are stored in encrypted form. We recommend a strong, unique password. SA Fab will never ask for your password via email or WhatsApp — please contact us immediately if you suspect unauthorised access to your account.
Access to customer data within SA Fab is restricted to authorised personnel only, on a strict need-to-know basis. We regularly review our data handling practices.
Cookies & Tracking
We use cookies — small text files stored on your device — to enhance your browsing experience. Here is what we use:
Required for the website to function — shopping cart, login sessions, checkout. These cannot be disabled without breaking core functionality.
Help us understand how visitors use our site — popular pages, traffic sources, and session duration. All data is anonymised and aggregated; no personally identifiable information is shared with Google.
Used for retargeting — showing you relevant SA Fab products on other platforms. You can opt out via your browser settings or Google's Ad Settings without affecting core website functionality.
To manage or disable cookies: browser settings → Privacy → Cookies. Disabling essential cookies may affect your ability to add items to cart or complete checkout.
Data Retention
We retain your personal information only for as long as necessary:
- Order data — 7 years (GST and legal compliance under Indian tax law)
- Account data — while your account is active; deleted within 30 days of account deletion request
- Newsletter subscriptions — until you unsubscribe
- Customer support communications — 2 years
- Browsing & analytics data — 26 months (Google Analytics default)
Your Rights
Under the IT Act 2000 and GDPR (for EU/UK customers), you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you
Update or correct inaccurate personal information at any time
Request deletion of your data (subject to legal retention requirements)
Unsubscribe from all marketing communications at any time
Request your data in a portable, machine-readable format
Object to or restrict certain types of processing of your data
To exercise any of these rights, contact us at support@handblockprintsbagru.com or WhatsApp +91 80055 43240. We will respond within 30 days.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.
International Users
Our website is operated from India. If you access it from outside India, your information will be transferred to and processed in India, where data protection laws may differ from those in your country.
For customers in the European Union or United Kingdom, we comply with GDPR requirements. For any GDPR-related enquiries, contact us at support@handblockprintsbagru.com. International payments are processed via PayPal under its own privacy policy and security standards.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date.
For significant changes, we will notify registered users via email. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
For any questions, concerns, or data requests related to this Privacy Policy:
- Email: support@handblockprintsbagru.com
- WhatsApp: +91 80055 43240
- Address: Ganga Vihar, Bagru, Jaipur, Rajasthan — 303007, India
- Response time: Within 30 days for data-related requests; within 24 hours for general queries
We believe in full transparency. Reach out and we will explain anything clearly.